Help & Support / Windows / Common Issues on Windows
⊞ Fixes

Common Issues on Windows

The quickest fixes for the handful of problems Windows users occasionally hit.

Step-by-step

4 steps
1

Restart the service

If the client hangs at “connecting”, open Task Manager → Services, find SlickVPNsrvc, right-click and choose Restart. Restart the Windows Event Log service too if the option is greyed out.

2

Reset SlickVPN.ini

Exit the client from the taskbar, open %appdata%, delete SlickVPN.ini, reboot and relaunch to rebuild a clean config.

3

Fix high-DPI scaling

If text or buttons look blurry, right-click the app → Properties → Compatibility → “Change high DPI settings” and override scaling with “System (Enhanced)”.

4

Clear a DNS leak warning

If the client warns about DNS, set your adapter DNS to a public resolver, then reconnect. See the dedicated DNS Leak guide for details.

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