Frequently Asked Questions
What does VPN stand for, and what is it?
VPN stands for ‘Virtual Private Network’, and it creates a encrypted connection between your computer and one of our servers so you may obtain an anonymous IP address located anywhere our servers are located.
How does SlickVPN work?
Whenever you connect to SlickVPN, a connection will be created between your computer and our servers. We encrypt any data transmissions or online activity so that your presence is unreadable and anonymous. Your connection will be secured by SlickVPN so that anybody who wants to steal your data or information is unable to do so. We shield your Internet activity, usernames, passwords, emails, instant messages, downloads, uploads, etc. so nobody can see them.
What’s more, SlickVPN hides your true IP address by assigning you an anonymous one. An IP address acts as a digital signature, and allows websites or your Internet service provider to determine where you are located. Our anonymous IP address helps you hide your location.
What are some benefits of SlickVPN VPN service?
- Secure, anonymous browsing
- Hide your real IP address
- No interruption to connection speed
- Wi-Fi hotspot security
- Control your data transmissions
- 24/7 Technical Support
Who are common VPN users?
People who use VPN vary in many ways and do so for a variety of reasons. A company may use a VPN to secure any communications within their offices and with employees working outside the office. Employees blocked from certain websites by their company’s filter may choose VPN to get around it, while travelers who use Wi-Fi hotspots on a regular basis turn to VPN for its added security and to avoid censorship. VPN service has many applicable commercial and residential uses.
Will SlickVPN interfere with my connection speed?
Your connection speed with a VPN service will depend on a number things, including your original connection speed from your internet service provider (ISP). The distance between your computer and whichever of our servers to which you are connected will also influence speed.
What makes you different from web proxy services?
SlickVPN service is faster, more reliable, and adds an extra level of security. SlickVPN, like proxies, works with web browsers, but will also work with other internet applications like Skype, Outlook, and more.
Can I pay by cash, check or money order?
Yes you can! You can elect to pay for your SlickVPN account by cash, check or money order, and/or to request an invoice. Please refer to SlickVPN Cash and Check Payments Guide for specific instructions.
Why is one SlickVPN server faster than others?
The speed of each server depends on where you are physically located, where the website you’re visiting is located, the amount of users on the server at once, the protocol being used, as well as the route of the server to the website.
If you can, try to connect to a server that is close to where you are located and is close to whichever website you are trying to connect to. OpenVPN protocols may be a bit slower than PPTP protocols because of their added security.
Of course, you can always try to connect to a different server or use protocol to see if that helps with speed.
Which server is right for me?
Choosing a server depends on what you want to do. If you want your traffic to appear as it it’s coming from a specific location then you should connect to a server in that location.
For general privacy use it’s better to choose a server closer to you for the best performance.
What does an ISP know when I connect to SlickVPN?
Your ISP will see that you are connected to a remote VPN server, and that the connection is safe and encrypted. An ISP will be unable to view your traffic or determine any communication over the SlickVPN connection.
Can I replace my ISP with SlickVPN?
No, SlickVPN works with your internet connection provided by your ISP rather than replacing it.
How many IP address are available?
There are thousands of IP addresses available at any given time, although you may access only one at a time. Our servers are located in countries around the world.
What is a static IP address? A dynamic IP address?
A static IP address doesn’t change no matter how many times you connect, while a dynamic IP address can change every time you connect to the web. Most ISPs use dynamic IP addresses. You’ll get a new dynamic IP address whenever connecting with SlickVPN so you are well-protected and remain anonymous. Others will be using the same IP address at one point or another, so your traffic will become mixed up so it is indistinguishable from that of other users.
Do you have bandwidth and transfer limits?
SlickVPN does not have a limit to your bandwidth or transfers each month.
How many computers does SlickVPN work with?
Each PRO account is allowed up to five connections at once, from a maximum of two IP addresses. CORE accounts are allowed one connection
Will my firewall present problems with SlickVPN?
Most don’t, although some firewalls that are configured differently than standard configurations may present some problems connecting. If you encounter a problem, let us know and we’ll help you resolve it.
Does SlickVPN work with movie and television websites?
Yes, you can watch movies and television shows from any website using SlickVPN.
Does SlickVPN donate to EFF.org?
Yes! We are a Sustaining Donor for EFF.org.
The EFF champions user privacy, free expression, and innovation. EFF is a donor-funded US 501(c)(3) nonprofit organization that depends on your support to continue fighting for users. We recommend you also donate to the EFF. You can become a sustaining member here: https://www.eff.org/join
Can I still use email and instant messages over your VPN?
Yes. We block outgoing mail (SMTP) but you can use webmail with no restrictions. Incoming mail is allowed. Instant messaging should work as normal.
Will SlickVPN protect ICQ or FTP protocols?
Any program that access the internet on the computer you’re using are protected once you are connected to the SlickVPN server.
Does SlickVPN log my activity?
Are VPNs legal?
SlickVPN is legal in most countries save for a select few. SlickVPN works to ensure that laws in each country in which our servers are located are properly followed. Any user found to be using our service for illegal activity will have their account terminated and information turned over the proper law enforcement authorities.
Do I need special software/hardware?
No. There is basic VPN functionality built-in to major computer OS’s. We do provide a custom VPN client application that allows for a better VPN experience, but it is not required that you use it.
What if my ISP blocks your IP address or your service?
It has never been a problem for us, but if you run into a problem just let us know and we’ll address the issue right away. We have servers around the world with plenty of IP addresses to go around, so this is not a major concern.
My ISP blocked your website, now what?
It shouldn’t matter. Even if they block our website, our service should continue to work perfectly fine. If you encounter any problems, just let us know and we’ll address it.
Will SlickVPN work with smart phones?
Yes, our VPN service can work with most operating systems and smart phones that are currently available including Windows, MAC, Linux, iPhone, iPad, Android, Windows Mobile, and Nokia. If you have a specific question about a particular operating system or smart phone, just ask us.
Do you have a Warrant Canary in place?
Yes, SlickVPN provides information that alerts users if any legal action is served that contains a gag order. Please visit our Warrant Canary page for details.
How does your guarantee work?
If you are less than 100% satisfied with SlickVPN VPN service, we will gladly refund your payment as long as the refund is requested within thirty days from the date of the purchase.