Help & Support / Android / Common Issues on Android
🤖 Fixes

Common Issues on Android

Reconnect, DNS and profile-import troubleshooting for Android.

Step-by-step

3 steps
1

Profile won’t import

Make sure you downloaded the .ovpn (not a zip). Use a file manager to move it somewhere OpenVPN Connect can browse, then import via + → File.

2

Drops on screen-off

In OpenVPN Connect settings enable “Seamless tunnel” and disable battery optimisation for the app so Android doesn’t kill it.

3

DNS not resolving

Toggle the VPN off and on, or add a public DNS server in the profile’s advanced settings.

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